Shop confidently with Yeswefollow’s Purchase Protection program
Get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described.
Yeswefollow Purchase Protection
Easily get help in the rare case that something goes wrong when shopping from a small business.
What’s eligible for Yeswefollow Purchase Protection:
- Your order doesn’t match the item description or photos
- Your item arrived damaged
- Your item didn’t arrive or was lost in the mail
We’re ready to help if something goes wrong. Here’s how it works:
Reach out to the Seller
Send a message to your seller from the ‘Help with order’ page if there’s an issue. Sellers know their business best—by reaching out to them first they can try to resolve the issue before Yeswefollow steps in.
Open a case for Yeswefollow to review
You’ll be eligible to open a case 48 hours after sending the original help request message and the estimated delivery date has passed. After a case has been opened, Yeswefollow will step in to review the details.
We’ll help you reach a resolution
If your order is eligible for Yeswefollow Purchase Protection, you’ll be refunded for your purchase. Once the case is closed, you’ll receive an email confirmation.